Employee Referral Program: Step 1 of 4 - Enter Your Email To refer an applicant, enter your work email address: Title Seasonal Guest Service Coordinator  Location Brooklyn, New York   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Contingent   Description The Guest Service Coordinator provides services to guests and team members, in addition to managing guest queries and complaints. The GSC will train new and returning team members on Luna Park's guest service standards. The GSC strives to provide professional, high-level guest service for Luna Park's guests and team members. They will assist in refining guest service standards, policies and procedures for the organization. Major areas of responsibility include: Train and inform new and returning team members on Guest Service Standards. Interacting with guests by phone and email, providing information to answer inquiries about products, services and policies Handling and resolving guest complaints, via email, phone, social media or in-person Escalating serious complaints to appropriate personnel Communicating solutions, successes and opportunities to management Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Prepares and completes all end-of-day reports, including reconciliation of all financial data. Create an interactive and engaging environment while training new team members on Luna Park's Guest Service Standards. Interacts with guests Handling and resolving guest complaints, via email or phone Investigates and corrects errors Referring complaints of service failure or errors to appropriate personnel for investigation Communicating solutions, successes, and opportunities to management Interacting with guests and team members Serves as brand advocate and point of contact between Luna Park and Guests Provides answers of questions and arranges shipment on promotional materials (brochures, etc.) Has a can do attitude and is friendly when interacting with guests Handling and resolving guest complaints, via email or phone Checks email account that receives guest complaints and questions Is active in solving complaint from receiving to completion Presents themselves as someone who is eager to fix problems of guests Escalating serious complaints to appropriate personnel Speaks with Managers and Supervisors regarding complaints Follows up to make sure issues that caused complaint are not repeated Operates with discretion and follows best practices Communicating solutions, successes, and opportunities to management Develops plans for solving complaints that repeat on multiple occasions Organizes complaint reports and reviews them at the end of the season Follows up with parties to ensure issue does not repeat   Position Requirements Public Speaking and presentations Computer proficiency, including Outlook, Excel and database software Excellent project management skills Excellent communication skills, both written and verbal Demonstrated ability to solve sensitive problems and identify novel solutions Demonstrated ability to work with diverse people from many backgrounds Experience in hospitality or guest services Other: Creative, team player, excellent attention to detail Ability to speak, read and write in Spanish a plus B.A. in Hospitality or 2-3 years of Customer Relationship Management or experience. Specific training in conflict resolution preferred Physical Demands Must be able to stand on feet for up to 2 hours at a time Must be able to lift up to 25 pounds   EOE Statement We are an Equal Opportunity Employer.   Salary $14-18 per hour   This position is currently accepting applications.

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